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How a789 Handles Your Personal Information

Your account with a789 involves real personal data — your name, contact details, and payment information linked to JazzCash, Easypaisa, or Raast. This policy sets out exactly what we collect, why we collect it, and the controls you have over it.

Data collected only for account operationPayment details handled with careYour right to access and correct your dataNo sale of personal information to third partiesContact us to request changes or deletion
a789 How a789 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We handle your data through four consistent practices: secure storage, controlled access, cookie management, and a clear retention schedule. These are not abstract commitments — each one has a direct effect on your account and your personal information stored with us.

Account Security and Access Control

Your account credentials are stored with encryption. Login attempts trigger OTP verification to your registered mobile number, blocking access if the code is not confirmed.

Cookie and Session Data

We use session cookies to keep your account active during a visit and analytics cookies to understand how the platform performs. You can manage non-essential cookies through your browser settings.

Payment Data Handling

JazzCash, Easypaisa, and Raast transaction references are stored only long enough to process and verify each payment. Full wallet credentials are never stored on our servers.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, we hold records for the period required by applicable obligations, then delete them on schedule.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to correct information on your account, or need to request deletion of stored records, our support team is the right first stop. You can reach us through live chat inside your account dashboard, by email, or through the in-app help section on your mobile device. We aim to respond to data-related requests as quickly as our team allows — complex requests involving identity verification may take a few working days.

Live Chat Support Open your account dashboard and tap the chat icon to connect with a support agent about any privacy or data concern directly.
Email Request Send a written data request or correction notice to our support email. Include your registered phone number so we can verify your identity.
In-App Help The Help section in the a789 mobile app includes a privacy request form you can submit from your device without calling or emailing.

Common Questions About Your Privacy on a789

These are the questions we hear most often about data, account privacy and your rights as an account holder. If your question is not covered here, reach us through live chat or email.

We collect your name, phone number, email address, and the payment method details you link — such as your JazzCash mobile number or Raast-connected account — to set up and verify your account.

We do not sell your personal information. We share data only with payment processors like those handling JazzCash and Easypaisa transactions, and only to the extent needed to complete those payments.

Submit a data access request through live chat or our support email, providing your registered phone number for verification. We will compile and share your stored account data with you.

Yes. Contact our support team with a deletion request. We will close your account and remove personal records, subject to any retention period required by applicable record-keeping rules.

Your wallet mobile number is used only to process deposits and withdrawals and to send OTP verification codes. It is not shared with marketing partners or used for unrelated contact.

Contact support immediately through live chat. We will review your account login history, reset your access credentials, and investigate any suspicious session that does not match your device or location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.